DESKTOP & USER SUPPORT (OFFICE)

SkySail offers desktop technical support services ranging from diagnosing, repairing and upgrading your PC hardware, to migrating user data between computers, to configuring and troubleshooting and maintaining common business applications such as Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Office 365. We also specialize in IT security such as removing spyware, ransomware, malware and viruses. This will allow your employees to focus on being productive rather than dealing with annoying IT computer glitches or technical support issues.

At SkySail Technologies our team can offer you a wide range of desktop support services such as: 

Schedule an appointment to get help on site, or call/email us for a faster response. We use powerful software to share your screen and get you help with a minimal wait.

Rest assured knowing that our advanced monitoring software checks all of your devices 24 hours per day, automatically alerting us to start working on your problems before they interrupt your work

Keep your workstations secure and protected from viruses, prying eyes, or thieves. Know where all of your machines are at all time and keep your data backed up 24/7.

We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lock down devices if they are lost or stolen.

We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.

You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.

Our support team helps businesses focus on business

SkySail Technologies follows  an important path that distinctly sets their services apart from other Managed Service Providers.  This path pivots on the commitment to ensuring continuously improved customer and user experiences. SkySails high quality experiences for clients is one of its greatest differentiators in the ever-growing world managed IT services and cloud solution. As customer and user expectations rise in growing organizations, it is vital that SkySail puts a strong focus on customer support and services.

Customer and user experiences are made up of all interactions across all channels during the entire lifecycle of a SkySail client. These interactions introduce a numerous of opportunities to better engage and serve our clients.

There are often multiple problems we solve in a single organization that make up the ‘customers’ and ‘users’ for technology services. This means very different experiences take place from role to role. One role is computer repair, although we are not desktop computer technicians, however, we do have the expertise and capability to troubleshoot software and hardware issues in personalized computers (PC’s).

At SkySail we have experienced Technology Consultants specializing in business IT support and managed services. Some of the individual repair and services maintenance we also take care of may include:

Remote Desktop Services (RDS) is the platform of choice for building virtualization solutions for every end customer need, including delivering individual virtualized applications, providing secure mobile and remote desktop access, and providing end users the ability to run their applications and desktops from the cloud.

Why most companies and Managed Service Providers encourage RDS is because it provides flexibility, is cost efficient, and extensible. Remote desktop services and delivered through a variety of deployment options, including Windows Server 2016 for on-premises deployments, Microsoft Azure for cloud deployments, and a robust array of partner solutions.

Remote Desktop Services offers deployment flexibility, cost efficiency, and extensibility—all delivered through a variety of deployment options, including Windows Server 2016 for on-premises deployments, Microsoft Azure for cloud deployments, and a robust array of partner solutions. Remote Desktop Services is available in Windows Server 2019, however some features are restricted.

Asset tracking refers to the process you use to document all your company’s physical assets. Typically this involves a centralized platform that provides details such as location, owner, contract and maintenance history for all assets in real time. Asset tracking takes the manual labor out of asset management. Tracking the assets in an organization is crucial to any IT Administrator. It is a must to know the inventory available in your enterprise. Tracking assets may not be all that simple especially when you have computers spread across branch offices, for example what if you have an office in Kelowna, Vancouver and Vernon – how do you track all your assets? 

Moreover manual tracking of assets can be resource-intensive, time consuming and also error-prone at times. However, SkySail can make use of the Asset Tracking capabilities with Connectwise and keep yourself up-to-date about the Software and Hardware Inventory in your organization.